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Customer Satisfaction- A Comparative Study between private & Nationalised Banks


Customer Satisfaction & Indian Banking System

"The success of the economic reforms is therefore all to see and the driving force of these reforms is the banking sector".

                                                                                                          P. Chidam Baram


Union Finance Minister P. Chidambaram strongly believes that the country's banking             sector has been one of the driving forces in the process of economic reforms.

Banking system occupies an important place a nation's economy. A banking institution is indispensable in a modern society. In plays a pivotal role in the economic development of a country.

Thus, economic development of a country depends upon success of banking industry and success of banking Industry is determined to a large extent by now well then needs of its customers have been understood and satisfied.


Public Sector Banks dominate commercial banking India. These can be further classified into:

          (i)      State Bank of India.

          (ii)      Nationalized banks

          (iii)     Regional Rural Banks


It July 1969, 14 banks with a deposit base of Rs. 50 crores or more were nationalized. Again in 1980. Six more private banks were nationalized, bringing up the number to twenty. These banks were:

1.       Bank of Baroda.

2.       Punjab National Bank.

3.       Bank of India.

4.       Canara Bank

5.       Central Bank of India.

6.       Indian Bank.

7.       Indian Overseas Bank

8.       Syndicate Bank.

9.       UCO Bank.

10.     Allahabad Bank.

11.     United Bank of India.

12.     Oriental Bank of Commerrce

13.     Corporation Bank.

14.     Vijaya Bank.

15.     Dena Bank.

16.     Bank of Maharashtra.

17.     Andhra Bank

18.     Punjab & Sind Bank.

19.     New Bank of India.



 1)              Introduction

      Indian Banking System

      Something about customer

      Concept of satisfaction

      Different types of Banker-Customer Relationships

2)               Review of Literature

3)               Research Methodology

4)               Data Analysis & Interpretation

5)               Conclusions & Suggestions 




Project Description :

Title : Customer Satisfaction- A Comparative Study between private & Nationalised Banks

Category : Project Report for MBA

Pages : 73

Description : Customer Satisfaction - Comparison of Private and Public Sector Banks, Nationalized Banks, Bank Loans, Different types of Banker-Customer Relationships etc.

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